INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Yes. Product photos show the exact model you will receive, and the specifications listed on the product page are what we deliver. If an item comes in more than one colour, the options are shown on the listing — and if anything about your chosen item ever needs to change, we contact you before dispatching your order.
You receive an order confirmation by email as soon as your order is placed, and a printed receipt is included inside your parcel. You can also log in to My Account → Orders on techpoint.pk at any time to see the details and status of every order you have placed.
If your item arrives damaged, faulty, or not as described, contact us within 7 days of delivery — through the form on this page, by phone, or on WhatsApp — with your order number. Keep the item unused, in its original packaging with all accessories, and our team will arrange a replacement or refund after a quick check.
Usually yes. Our catalogue is updated against supplier stock every day, so most items come back within a few days and the product page switches back to “In Stock” automatically. If you need a specific item urgently, send us a message and we will let you know as soon as it is available again.
We deliver all across Pakistan through our courier partners — every major city and most towns. Orders are dispatched from Lahore and typically arrive within 2–4 working days. You will receive a tracking number as soon as your parcel is on its way.
CONTACT US FOR ANY QUESTIONS
Email us at support@techpoint.pk or use the form below — we usually reply within 24 hours.