Return & Refund Policy

Return & Refund Policy

We want you to be happy with your purchase from TechPoint. If something isn’t right, we’re here to help.

Return Window

You may request a return within 7 days of receiving your order.

Conditions for Return

• The item must be unused, in its original condition and packaging, with all accessories.
• Proof of purchase (order number or receipt) is required.
• Items must not be damaged due to misuse.

Non-Returnable Items

For hygiene and safety reasons, certain items such as earphones/headphones once unsealed, and consumables, may not be eligible for return unless they are defective.

Defective or Wrong Items

If you receive a defective, damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

Refunds

• Once your return is received and inspected, we will notify you of the approval status.
• Approved refunds are processed to your original payment method, or via bank transfer / EasyPaisa / JazzCash for Cash on Delivery orders.
• Delivery charges are non-refundable unless the return is due to our error.

How to Start a Return

Contact us at support@techpoint.pk or via WhatsApp with your order number and reason for return.